Faq's

Returns, Refunds, and Replacements

Because each item is made to order, we do not accept returns or exchanges for size, color choice, buyer’s remorse, or change of mind.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, a brief description of the issue, and clear photos. Once reviewed, we will determine whether a replacement or refund is appropriate.

Can I return my item if I ordered the wrong size?

Because all items are made to order, we do not accept returns or exchanges for sizing issues. Please review the size guide carefully before placing your order.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and photos of the issue so we can review your request for a replacement or refund.

How long do I have to report a problem?

You must contact us within 30 days of delivery for damaged, defective, or incorrect items.

Do you offer refunds?

Refunds are only considered for items that arrive damaged, defective, or incorrect. We do not offer refunds for buyer’s remorse, incorrect size selection, or general preference changes.

Why are returns limited?

Because each product is made to order specifically for you, we are unable to restock and resell returned items in the same way as mass-produced retail inventory. Your current site already states that products are made on demand and that returns are limited to defective or damaged items. Please check our Return Policy.

Please refer to our Size Guide. If you’re between sizes, we recommend sizing up for comfort.

Yes! We ship worldwide. International shipping rates and times are calculated at checkout.